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Privay Policy

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Privacy Policy

Effective Date: [09-01-2026]

1. Introduction

Brite Dry Cleaners (“we,” “us,” “our”) is committed to protecting your privacy. This policy explains how we collect, use, share, and protect your personal information when you use our website and services.

2. Information We Collect

  • Contact details (name, phone number, email address, physical address)
  • Service requests and preferences
  • Order history and billing information
  • Feedback, comments, and communication history

3. How We Use Your Information

  • To provide and process dry cleaning, laundry, and delivery services
  • To communicate order updates, schedules, invoices, and offers
  • To improve our services and personalize customer experience
  • To comply with legal and tax obligations

4. Sharing Personal Information

We do not sell or trade your personal information. Data may be shared only with:

  • Trusted third-party service providers (payment gateways, delivery partners)
  • Legal or government authorities when required by law

5. Security

We use appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, or misuse.

6. Your Rights

You may request access, correction, or deletion of your personal information by contacting us directly.

7. Changes to This Policy

We reserve the right to update this policy at any time. Continued use of our services indicates acceptance of any changes.

Terms & Conditions

1. Acceptance of Terms

By using our website or services (pickup, delivery, and cleaning), you agree to these Terms & Conditions.

2. Service Agreement

Services are provided based on garment care labels and customer instructions. Any special handling requirements must be clearly communicated at the time of order.

3. Order Confirmation & Payment

Orders are confirmed upon successful payment (online or at pickup). Prices, taxes, and delivery charges are applicable as per the order.

4. Pickup & Delivery

Pickup and delivery are scheduled based on availability. Delays due to traffic, weather, or unforeseen circumstances are not our responsibility.

5. Customer Responsibilities

  • Ensure all valuables (cash, documents, jewelry) are removed from garments
  • Inform us of delicate, high-value, or special-care garments

6. Right to Refuse Services

We reserve the right to refuse service for items that are hazardous, unsafe, or unsuitable for cleaning.

Refund & Cancellation Policy

1. Cancellations

  • Orders can be cancelled before pickup without any charge
  • Cancellations after pickup may incur a service fee

2. Refunds & Re-Cleaning

Refunds or re-cleaning will be considered only in cases of verified damage or loss caused by our service, reported within 24 hours of delivery.

  • Re-cleaning at no extra cost
  • Partial or full refund at management’s discretion

3. Non-Refundable Cases

  • Normal wear and tear, shrinkage, fading, or pre-existing damage
  • Services already completed without service-related fault

4. Refund Timeline

Approved refunds will be processed within 3–7 business days to the original payment method.

Garment Loss & Liability Limit

1. Liability Cap

Our liability is limited to the invoice value of the service or the declared value of the garment, whichever is lower.

2. Claims Process

  • Claims must be submitted in writing
  • Original receipt and garment photos are required
  • Claims submitted after the specified period will not be accepted